Project Human X LAB

Next-generation service delivery powered by human-centred Digital Humans

At OmniEdge IT Solutions, through our HUMAN X LAB initiative, we are building culturally sensitive and emotionally intelligent Digital Humans designed to scaffold human experience, improve access, and strengthen trust in digital services.

HUMAN X LAB designs and deploys interactive Digital Humans for organisations that require high-quality, human-like service delivery at scale. Our solutions combine lifelike 3D presence, conversational AI, cultural awareness, and emotional intelligence to deliver digital interactions that feel natural, reassuring, and effective—enhancing engagement while supporting accessibility and inclusion across diverse communities.

REQUEST A DEMO

Our Vision

OmniEdge IT exists to make AI a public good: community-driven, locally owned and operated, and designed with privacy, transparency, and inclusion at its core—so every resident, business, and institution can harness secure, responsible AI to solve real problems.

Our Mission

To democratize AI by ensuring it serves communities based on their social and cultural capabilities, rather than their economic base. This approach guarantees that businesses and organisations, regardless of size or resources can access AI solutions that deliver maximum value.

Our Development Model

Ideation

Generating ideas with community input

Consultation

Engaging stakeholders at all levels

Collaboration

Co-creating solutions with local partners

Implementation

Deploying AI that reflects community and businesses’ needs

Our Approach

Unlike conventional AI models that scale down from global frameworks, our bottom-up planning ensures participation at every level. Plans originate from grassroots and move upward, creating solutions that are context-sensitive, culturally aligned, and capability-enhancing.

Use Cases & Capabilities

Always-on Customer Support

24/7 assistance for customer enquiries and service requests

Assistive Digital Technology

AI tools that support users with diverse needs and abilities

Accessibility Support Services

Inclusive interfaces designed for ease of access and usability

Personalised Health Companion

Context-aware support for wellbeing and health-related guidance

Smart Task Automation

Automating routine tasks to improve productivity and efficiency

Teaching & Learning Assistant

Support for education, training, and instructional delivery

Language Translation Support

Real-time multilingual communication and translation

Intelligent Sales Assistant

Guided product information, recommendations, and sales support

Interactive Voice Response (IVR)

Voice-enabled systems for hands-free interaction and support

Travel & Booking Concierge

Assistance with planning, reservations, and travel information

Intelligent Help Desk

AI-powered support for IT and service management

Administrative Support Assistant

Automation and assistance for everyday administrative tasks

Logistics & Route Planning

Optimised planning for transport, delivery, and operations

Digital Learning Companion

Personalised learning support and engagement tools

And much more

Adaptable capabilities tailored to specific organisational and community needs

What Makes Us Different

Built for Real-World Impact

Built for Real Service Environments

Designed for high-concurrency use, continuous availability, and operational clarity in demanding production environments.

Designed for People

Cultural understanding, emotional awareness, and inclusive interaction are core design requirements, not afterthoughts.

Integration-Ready

API-driven workflows connect Digital Humans to your services, knowledge bases, and operational systems seamlessly.

Trust by Design

Security, privacy, accessibility, and responsible AI are non-negotiable engineering requirements from day one.

Natural Interaction

Lifelike 3D presence with conversational AI and emotional awareness.

Cultural Intelligence

Adaptive behavior across diverse communities and contexts.

Product Snapshot

Enterprise-Grade Solutions

Package 1 — Digital Human Solutions

Ready-to-deploy Digital Humans for common service environments

Ready-to-launch Digital Human templates (reception, help desk, support)

Multilingual conversational capability
Custom knowledge-base setup (FAQs, policies, service info)
Basic branding (logo, colours, tone of voice)
Standard scripts and dialog flows
Web/kiosk-ready deployment options
Continuous development options

Package 2 — Digital Human Platform

Configurable platform for scalable deployment and long-term evolution

Includes Package 1
Custom MetaHuman
Modular Digital Human platform with APIs
Custom workflows for any service model
Integration support (CRM, booking systems, databases, forms)
Secure authentication and role-based access
Privacy-by-design architecture
Advanced analytics and reporting dashboards
Audit logging and governance controls
Continuous improvement support (content refinement & model tuning)

Ready to Transform Service Delivery?

If your organisation wants digital services that feel more human, more inclusive, and more trusted, HUMAN X LAB can help you design and deploy the next generation of service delivery.

REQUEST A DEMO